India Post Dak Seva 2.0 App: The Indian Postal Department has been connecting every corner of the country for centuries. Yes, this department is working to connect not only the country but also India to the world. It all began with letters, when people from faraway lands would write letters to check on their loved ones.
However, over time, these services underwent numerous changes. However, all these changes benefited customers, as tasks that took months to complete became a snap, and people began to benefit directly. And now, a similar change is being made again. Yes, the time has come when the traditional postal service has entered the digital age, and the Dak Seva 2.0 app has been launched.
Dak Seva 2.0 App Introduced by India Post
With the Dak Seva 2.0 app, many postal services have become modern, transparent, and mobile-friendly. People no longer have to stand in long queues at the post office, or repeatedly visit the post office to inquire about parcel or postal rates or their status. Now, the entire post office is available on your mobile device.
Whether it’s checking the status of a post, placing a money order, or filing a complaint, everything is done with just one click. The primary objective of Dak Sevak 2.0 is to connect ordinary citizens with the postal service and provide all services in one place without wasting time.
However, it’s important for users to understand how to use this app and its features. Today, we’ll provide you with a comprehensive overview of this. We’ll explain how to install it on your mobile phone, how to use it, and what its key features are.
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India Post Rolls Out Dak Seva 2.0 App
India has been using postal services based on a traditional structure for centuries. However, with the advent of the digital age, people’s expectations have begun to change, and postal services, like private companies, now need to be transformed. As part of the EC initiative, India Post has launched the Dak Seva 2.0 app under the IT 2.0 project. The Dak Seva 2.0 app is multilingual, available in 23 different languages. This is not only a technological innovation but also a social change. Various services will be made available in remote areas through Dak Sevak 2.0.
For example, citizens will be provided with a one-stop mobile platform for postal and financial services. People will now be able to track parcels, speed post, registered letters, etc. from the comfort of their homes. If you have any complaints or need to track redressal, you can also check their status from the comfort of your home. You will be able to find information about the nearby post offices, their locations, the schemes being operated at the post offices, the insurance schemes, and how to avail savings schemes. This app allows you to make digital payments, as well as provide a user-friendly interface and support in 23 different languages.
What are the features of Postal Service 2.0?
Under Postal Service 2.0, you can track the status of Speed Post registered letters, insured parcels, valuable letters, e-money orders, etc., from the comfort of your home. Here, you simply enter the article number, and you will see the actual status of your parcel or letter. Here, you can find the nearest post office by entering the first four letters of your name and your PIN code.
You can also check postal rates from the comfort of your home, such as the rates for different postal services, and how the rates vary with each distance. If you need to file a complaint, you no longer need to visit the post office; instead, you can view the details from the comfort of your home. You can also view Postal Life Insurance and Rural Postal Life Insurance premiums, details of savings schemes, and other schemes operated by the post office. Along with this, you can also make digital payments through your mobile with the help of UPI or QR code etc.
How to Install India Post Dak Seva 2.0 App?
To install this app, first search for Dak Seva 2.0 on the Google Play Store or Apple App Store. After that, India Post Dak Seva 2.0 App install it. After installation, you will need to verify the OTP via your mobile number or email ID. The login process will be complete once the OTP is verified. After the login process is complete, you will see various details on your home screen, such as tracking, postal rates, bookings, complaints, etc. You can select services as per your convenience. To change the language, you will also need to tap the language icon and select your preferred language from 23 languages.
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How to Track the Status of Your Letter/Parcel with Dak Seva 2.0?
To track the status of your letter/parcel with Dak Seva 2.0, first install Dak Seva 2.0 on your mobile device. Then, select the Track or Tracking Trace option on the home screen. Next, enter the article or consignment number in full. After entering the number, click on the Track or Search option. Clicking here will display the real-time status of your article. From here, you can find out when your parcel will be delivered.
Step-by-Step Payment for Postal Life Insurance
To pay for Postal Life Insurance through Dak Seva 2.0, first open the app. Click on the Insurance option. Click on the Insurance option and select the Postal Life Insurance option. Next, enter your PLI or RPLI policy number and date of birth details. After entering the details, your policy details and the outstanding premium will appear. Next, select the payment mode. After selecting the payment mode, you can complete the transaction. You can also set up this payment through India Post Payment Bank. Upon completion of the payment, you will be provided with a receipt and e-receipt.
Calculating Postage Rates Using the Postage Calculator in Dak Seva 2.0
If you want to calculate postage rates using the Postage Calculator in Dak Seva 2.0, you must first open the app. Select the Postage/Calculate Postage option here. Next, you must enter the PIN code of the sender (from where you are sending the post) and the PIN code of the receiver (where you are sending the post). Enter the weight, type, and size of the item you are sending. Then click on the Calculate option. Clicking on the Calculate option will display the estimated rate. These rates will be displayed at both national and international levels.
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Challenges Facing Postal Service 2.0
Remote areas are still experiencing internet connectivity issues, as internet service remains poor in many areas. Therefore, good internet speeds are essential for using this app. Furthermore, people in rural areas are still unfamiliar with digital transactions and the app interface. Therefore, proper use of this app will only be ensured if these people are trained.
Many post offices lack trained employees, so training is required to adapt to internal process changes. India Post will also need to add new services through this app. Currently, the list of services is quite limited. However, private companies are also offering home pickup, integrated logistics tracking, and corporate franchise services. If the Indian Postal Department wants to compete with these companies, it will need to introduce all these services.
Overall, this digital initiative launched by India Post is certainly an important step, but its smooth operation is also crucial. Necessary training, awareness, and other necessary measures must be taken. However, in urban areas, this Postal Service 2.0 will provide citizens with multiple benefits, saving them both time and money.